eyebuddy® includes the following guarantees:
Price promise guarantee – We constantly scan our prices to ensure that we are not beaten on price. If, after your eyebuddy® discount (at a standard 20% eyebuddy® discount (15% for registering + 5% for 5 emails)) and postage, you find any like for like complete product on our site cheaper elsewhere (including postage and other charges), either online or on the high-street, please let us know and we will amend our prices to beat the competition. If you find anywhere else cheaper for any like for like complete products within your order, up to 30 days after you made the order, we will refund you the difference. Please see our Terms & legals for more information.
Clear consistent pricing guarantee – eyebuddy's uses fair and consistent pricing calculations across all products categories. Many retailers today adopt loss-leaders particularly of unpopular products to gain attention. eyebuddy discounts products and then provides an additional eyebuddy discount to ensure we offer the best value across our entire portfolio of products.
7 day money back guarantee – To give you piece of mind, we offer a 7 day money back guarantee. This means that even if you change your mind, we will give you your money back or exchange your order free of charge. Some exceptions apply to tailored prescription contact lenses, frames ordered from the manufacturer and opthalmic lenses only (see Terms & legals for more information).
12 month durability manufacturer warranty - All glasses supplied by eyebuddy® are covered by a 12 month guarantee against any defects including the lenses. In the unlikely event that this should be the case we will either repair or replace them.
All glasses are CE marked for quality - We sell quality brands, so naturally you will find the CE mark on all our products.
Customer service promise - We can advise on the right products for you online through our eyeCare info section or by contacting us.
For further information regarding our guarantees and details of delivery and condition of returned goods, please view our Terms & legals.
Remember, we want you to be completely satisfied, so call us or email us and let us know if you want to exchange your purchase or simply want to return a pair of glasses for a refund.