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UK delivery (Click here to link directly below to our International delivery charges)
FREE Packaging & SecureDX Next Day Recorded Delivery (for frames) on frame orders over £80 or Free TNT/Royal Mail Delivery (for frames, contact lenses and other products) on orders over £60 within mainland UK* – eyebuddy® includes free delivery for all orders over £60. Orders under £60 are charged at our standard £3.95 rate (via TNT or Royal Mail), which usually takes 2-5 working days, or £4.95 for SecureDX (frame orders only). International delivery rates vary (please scroll down to see a full list). Please note that delivery estimates are after order preparation of all items of your order and dispatch (see order preparation below).
Once the order has been prepared (see below), SecureDX includes guaranteed next day delivery before 5pm (excluding Sundays and Bank Holidays) where a signature will be required. These deliveries are bar-coded for security and can be made to business or residential addresses nationwide*.
*Parts of Scotland will be delivered within 2 working days. This service does not apply to the following postcodes: IV, DW, PH20 and above.
Order preparation
All orders are prepared and dispatched as fast as we can. In practice, prescription glasses and some other frames take between 1-3 weeks, sometimes longer for more complex lenses. Stock glasses, sunglasses and contact lenses are usually much quicker. However in periods of exceptional demand orders can take longer and we can usually only guarantee delivery within 28 days. If an item is out of stock, we will get hold of it as quickly as possible, and when it arrives, we will dispatch it to you.
We hold about 17,000 unique products (21,000 in total) actually in-stock. Whilst this is a great number and we believe this gives us perhaps the greatest availability of the products we sell online, we do not hold complete ranges and therefore sometimes have to order frames, lenses and other products directly from supplier to get the exact product you want. Although suppliers are usually quite fast to get frames to us, most top designer glasses, sunglasses tend to come directly from their main country of EU operation, which is often Italy, France or Germany. For more information on product availability Click here
After an order has been placed, we will identify its location and get it transferred to us as soon as we can. We will usually send you an email to confirm the expected number of days and keep you updated of any changes to this date. On occasions, this may differ to what we originally expected if the information from the supplier was not accurate. We are sorry for the very small number of occasions there is a delay. Please let us know if you wish to cancel or change your frame or accessory order as soon as possible. We can often offer you an alternative colour or similar frame. If we do not hear from you regarding validating your contact lens prescription, a change of expected delivery date or alternative product, we aim to cancel and refund your order within 7 working days.
Delivery terms & conditions
Please try to ensure you are available to sign for your parcel if you are ordering using SecureDX. These deliveries will not be left without a signature. Should you not be available to receive the delivery, a delivery card will be posted through the door, which includes a free phone number to rearrange the delivery on a more convenient date and/or location (business or residential). And, yes, this even includes Saturdays!
Please inspect all goods on receipt of your order to ensure it is as you requested. If it is not, please contact us to notify us of the issue within 7 days of dispatch from eyebuddy.
Any delivery charge applicable is exempt from your eyebuddy® discount as set out in our Terms and conditions of purchase & guarantees.
Any delivery costs include UK VAT and are per order, regardless of the number of boxes.
International delivery (top)
| Country |
Rate (£) |
FREE POSTAGE
over (£) |
| UK (except postcodes with IV, DW, PH) |
3.95/4.95 |
60.00 |
| Postcoes with IV, DW, PH20 & above |
4.95 |
80.00 |
| Albania |
22.00 |
320.00 |
| Andorra |
26.00 |
340.00 |
| Antigua and Barbuda |
28.00 |
350.00 |
| Armenia |
28.00 |
350.00 |
| Aruba |
28.00 |
350.00 |
| Austria |
18.00 |
250.00 |
| Australia |
24.00 |
330.00 |
| Bahamas |
28.00 |
350.00 |
| Bahrain |
28.00 |
350.00 |
| Barbados |
28.00 |
350.00 |
| Belgium |
18.00 |
250.00 |
| Bermuda |
28.00 |
350.00 |
| Bhutan |
25.00 |
335.00 |
| British Virgin Islands |
22.00 |
320.00 |
| Canada |
21.00 |
280.00 |
| Cayman Islands |
25.00 |
335.00 |
| Channel Islands |
14.00 |
210.00 |
| Croatia |
18.00 |
250.00 |
| Cyprus |
18.00 |
250.00 |
| Czech Republic |
18.00 |
250.00 |
| Denmark |
18.00 |
250.00 |
| Egypt |
25.00 |
335.00 |
| Estonia |
18.00 |
250.00 |
| Faroe Islands |
15.00 |
220.00 |
| Finland |
18.00 |
250.00 |
| France |
18.00 |
250.00 |
| Georgia |
18.00 |
250.00 |
| Germany |
18.00 |
250.00 |
| Gibraltar |
18.00 |
250.00 |
| Greece |
18.00 |
250.00 |
| Greenland |
22.00 |
320.00 |
| Hong Kong |
28.00 |
350.00 |
| Hungary |
18.00 |
250.00 |
| Iceland |
21.00 |
280.00 |
| India |
25.00 |
335.00 |
| Ireland |
6.95 |
150.00 |
| Isle of Man |
14.00 |
210.00 |
| Israel |
25.00 |
335.00 |
| Italy |
18.00 |
250.00 |
| Japan |
28.00 |
350.00 |
| Jamaica |
22.00 |
320.00 |
| Jordan |
28.00 |
350.00 |
| Kuwait |
28.00 |
350.00 |
| Latvia |
18.00 |
250.00 |
| Liechtenstein |
18.00 |
250.00 |
| Luxembourg |
18.00 |
250.00 |
| Malta |
18.00 |
250.00 |
| Mauritius |
28.00 |
350.00 |
| Mexico |
28.00 |
350.00 |
| Monaco |
18.00 |
250.00 |
| Morocco |
28.00 |
350.00 |
| N. Ireland |
5.95 |
120.00 |
| Netherlands |
18.00 |
250.00 |
| New Zealand |
24.00 |
330.00 |
| Norway |
28.00 |
350.00 |
| Oman |
28.00 |
350.00 |
| Poland |
18.00 |
250.00 |
| Portugal |
18.00 |
250.00 |
| Russia |
26.00 |
340.00 |
| Saudi Arabia |
28.00 |
350.00 |
| Seychelles |
28.00 |
350.00 |
| Singapore |
30.00 |
400.00 |
| Slovakia |
18.00 |
250.00 |
| Slovenia |
18.00 |
250.00 |
| South Africa |
28.00 |
350.00 |
| South Korea |
30.00 |
400.00 |
| Spain |
18.00 |
250.00 |
| Sweden |
18.00 |
250.00 |
| Switzerland |
18.00 |
250.00 |
| Taiwan |
28.00 |
350.00 |
| Thailand |
28.00 |
350.00 |
| Turkey |
18.00 |
250.00 |
| U.S. Virgin Islands |
22.00 |
320.00 |
| United States of America |
18.00 |
250.00 |
| United Arab Emirates |
28.00 |
350.00 |
| Vatican City |
18.00 |
250.00 |
If your country is not listed above, please contact us and we will look into including it.
For BFPO locations, we use HM Armed Forces mail. Please select United Kingdom for your address but highlight within the check-out notes that it is for a BFPO location.
Please see our Terms and legals for more information. |